The principals of Ensure Protect, Frank and Treven, combine to have won 4 industry awards for best-customer service – including beating AppleCare for best CS experience at the Golden Gate Awards. Also, we are calculated risk takers: Treven was with the first TPA provider, SquareTrade, to cover accidents on the brand-new iPhone in 2007 – when even Apple didn’t dare, and did so profitably for the customer, the TPA and their insurer. Frank helped create and launch the first “Replacement” plans. Originally designed for watches under $200.00, “Over The Counter” or “Advanced Replacement” are now standard practice and expected by buyers for a variety of products they count on, such as phones, tools, and tablets.

We think service is the only way forward for manufacturers, retailers and other distributors to stand-out from the crowd and build lasting relationships with their customers.

Education

As a former librarian, Frank loves books and his appetite for research is never quenched. Treven is an ongoing student with a penchant to continually improve and apply his knowledge base. Nowadays most Educational Institutions, (Public or Private) and Businesses are operating almost entirely by using digital devices. From tablets, to laptops to…

OEM

The challenges are many for Manufacturers, whether they are established or starting out, that lead to many questions: How do I determine how much money to put away for warranty coverage? How do I set up call or on-line support? How do I set up and manage qualified service centers? How do I manage the distribution parts and replacements? These are…

Retailers

Retailers, like other businesses, are in business for two reasons: To make money and satisfy customers. If you don’t satisfy customers they won’t give you their money. No matter how great of a job you do offering the perfect product mix in the perfect way, in the perfect environment, or on the perfect web site, if and when that product fails, your relationship…

Network & ISP

As data and programming options have proliferated, so have the number of devices each person, home or business uses- iPhones, Tablets, TVs, Echo’s, Smart Home devices and on and on. At Ensure Protect we believe that people would prefer one-stop…

Consulting

Before incorporating Warranty Concepts and forming Ensure Protect to offer clients an option for independent third party administrators, Warranty Concepts has acted as a consulting partner since 2001 for a variety of clients….

Education

As a former librarian, Frank loves books and his appetite for research is never quenched. Treven is an ongoing student with a penchant to continually improve and apply his knowledge base. Nowadays most Educational Institutions, (Public or Private) and Businesses are operating almost entirely by using digital devices. From tablets, to laptops to…

OEM

The challenges are many for Manufacturers, whether they are established or starting out, that lead to many questions: How do I determine how much money to put away for warranty coverage? How do I set up call or on-line support? How do I set up and manage qualified service centers? How do I manage the distribution parts and replacements? These are…

Retailers

Retailers, like other businesses, are in business for two reasons: To make money and satisfy customers. If you don’t satisfy customers they won’t give you their money. No matter how great of a job you do offering the perfect product mix in the perfect way, in the perfect environment, or on the perfect web site, if and when that product fails, your relationship…

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