Ensure Protect is led by a team of experienced operators, risk managers, technologists, and partners who have spent decades building and administering real-world service programs.
Many members of our executive team have worked together for decades across multiple companies and market cycles, creating a shared perspective that only comes from solving hard problems side by side.
Experienced operators. Shared history. Long-term focus.
That continuity matters
It enables decisive leadership, thoughtful program design, and a consistent focus on long-term outcomes—because we understand how early decisions shape performance over time.
As an
independent company
not owned by an insurance carrier, our leadership is free to focus on what works best for our partners and their customers.
And don’t let the years fool you
This is an energetic group — triathletes, sailors, skiers, equestrians, surfers, deep-sea fishermen, motocross riders, and downhill mountain bikers.We believe longevity and health in business mirror the life choices we live by: staying active, disciplined, and resilient.
Frank McMillan
President & CEOMichael McMullen
Chief Financial Officer & Operating OfficerTiffany Burtt
VP, Technology Operations & SolutionsGermaine Lassig
Vice President of Service Center Acquisitions and ClaimsJames Bettencourt
Vice President & Head of MarketingDan Fedderly
VP, Client Development – RetailJeff Guymon
VP, Business Development – IoT & Connected DevicesOur executives remain actively involved in program design, partner onboarding, and ongoing optimization — ensuring the programs we build are practical, sustainable, and designed to say yes when it matters most.
