Rejection Reality Removes Fear—Warranty Wise
Do you have employees that are afraid to sell because they fear rejection? Try making these points with them. • What is the success rate of the best hitter in baseball? About 30%! What is the failure rate? About 70%. They can not hit if they do not swing, so they keep stepping in the box [...]
Can I think about it?
One of the most common questions we are asked when we do training is “what do we say when a customer asks, ‘how long does a customer have to buy an extended service plan if they don’t buy it at the time of sale”? Our answer is always this: “so you want to think about it [...]
ESP Is Riding, I want to Ride My Bicycle
I am riding a lot more during Covid “shelter in Place”. What a weird period. No Planes. No travel. Each day has been gorgeous out here in Northern California. Fun and Phenomenal. I feel spoiled. Why am I talking about Riding in an ESP article you ask? Here it is: ESP is like Riding. What you [...]
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